baje life's Privacy Policy

baje life ("we", "our", or "the company") places the highest priority on the privacy of its users. This Privacy Policy ("Policy") tells you what information is collected about you when you use baje life's website and services, why it is collected, how it is used, and under what circumstances it may be shared with third parties.

You are encouraged to read this Policy carefully alongside our Terms and Conditions. Continuing to use the service means you have accepted the terms of this Policy.

1 Scope of Application

This Policy applies to all of baje life's digital services — the website, mobile applications, and any related platforms. If you use a link on our site to visit a third-party website, that website's own privacy policy will apply — this Policy will not be in effect there.

This Policy has been prepared with users residing in Bangladesh in mind. baje life's services are for adults aged 21 or older only.

2 Information We Collect

2.1 Registration and Account Information

When you open an account with baje life, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Copy of national ID card or other identity document (for identity verification)
• Address and district name

2.2 Financial Information

To process deposit and withdrawal transactions, we collect your mobile banking number. bKash, Nagad, Rocket, and Upay are used for transactions on baje life. This information is used solely for payment processing and is stored under strict security measures.

2.3 Usage and Activity Information

Information about your activity — such as which games you played, how long you were active, which bonuses you used, and which pages you visited — is collected automatically. This information helps us improve the quality of our service and create a more relevant experience for you.

2.4 Technical Information

We may collect your device type, operating system, browser, IP address, and information obtained through cookies. This information is needed to ensure site security and prevent fraudulent activity.

2.5 Support Communications

When you contact our support team via live chat or email, a record of that conversation may be kept. This is used for service quality control and for any future support needs.

3 Purpose of Using Information

baje life uses the information collected for the following purposes:

• To create, verify, and manage accounts
• To process deposit and withdrawal transactions
• To provide bonuses, rewards, and promotional offers
• For account security and identity verification
• To detect and prevent fraudulent activity
• To send important service-related notifications and updates
• To provide customer support services
• For analytical work to improve our products and services
• To fulfil legal obligations and comply with regulatory requirements

4 Data Storage and Security

Your information is protected using SSL (Secure Socket Layer) encryption technology. Industry-standard security measures are in place at every stage of data transmission to and from the server. Our security infrastructure is regularly audited and any vulnerabilities identified are resolved immediately.

The security of your account is also partly your own responsibility. Keep your password private and do not share it with anyone. Never give your OTP to anyone — baje life will never ask for your OTP by phone or chat.

5 Sharing Information with Third Parties

baje life never sells your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

• Payment processors: The necessary transaction information is exchanged with bKash, Nagad, Rocket, or Upay to complete deposits and withdrawals.
• Game providers: Recognised game studios such as Pragmatic Play, Evolution, and PG Soft receive limited technical information to operate games.
• Identity verification services: Necessary information may be shared with verification providers to confirm account legitimacy.
• Legal obligations: Relevant information will be provided when there is a lawful order from the judiciary or a relevant authority.

In these cases, only the minimum necessary information is shared, and third parties are also required to maintain our privacy standards.

6 Cookies and Similar Technologies

The baje life website uses cookies. Cookies are small text files stored in your browser that help the site remember your preferences.

6.1 Types of Cookies

• Essential cookies: Required for login status, session security, and basic site functionality.
• Performance cookies: Used to analyse how you navigate the site, which helps us improve our service.
• Preference cookies: Remember your language selection and other personalisation preferences.

You can disable cookies from your browser settings, but doing so may cause some site features to not work properly.

7 User Rights

As a baje life user, you have the following rights:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of incorrect or outdated information.
• Right to erasure: You can request that your information be deleted in certain circumstances, though this may not be possible if there are legal obligations.
• Right to restrict processing: You can object to your information being processed for specific purposes.
• Right to withdraw from marketing communications: If you want to stop receiving promotional messages, you can let us know at any time.

To exercise these rights, contact our support team by email: [email protected]

8 Data Retention Period

Necessary information is stored while your account is active. Even after an account is closed, certain information may be retained for a set period to meet legal and regulatory obligations. After that period, the information is securely and permanently deleted.

9 Privacy of Minors

baje life's services are strictly for those aged 21 or older. We do not knowingly collect information from any minor. Age is confirmed during the account verification process. If we are informed that we hold information about a minor, that information will be immediately deleted and the associated account will be closed. You can read our Responsible Gaming guidelines to find out more.

10 International Data Transfers

Some of our service provider partners operate outside Bangladesh. When information is transferred in such cases, appropriate data protection measures are ensured at the destination. We only work with partners who comply with internationally recognised privacy standards.

11 Policy Changes and Updates

baje life reserves the right to change this Privacy Policy as needed. If there are significant changes, a notification will be sent to your registered email or mobile. Continuing to use the service after changes means the new policy has been accepted. You are therefore advised to check this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. Our support team is available 24/7 in both Bengali and English.

To learn more about us, read our about page, where baje life's goals and values are discussed in detail.